When will this ship?
We will be shipping around July this year. The campaign page will have monthly updates to let people know when and where we are shipping. Please check campaign updates for the latest info!
Last updated: January 07, 2025 11:23
When will I be charged shipping?
We will share in updates when this will happen. It will be closer to the actual ship date.
Last updated: January 07, 2025 11:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Refunds: I will refund any pledges within 30 days of the campaign's finish date no questions asked, from January 2nd to February 2nd 2025. After that time, no refunds will be granted for any reason, and if you choose not to fill out your survey or pay shipping on time, your pledged amount will be considered a donation towards the project.
Shipping and Fulfillment: We will be charging shipping costs closer to actual fulfillment. On this project, that means it could well be a year or a year and a half away. That means you are not being charged for it now, or for VAT or IOSS or any other taxes or fees unique to your country. That will be done closer to the shipping date. You will not receive your items if you do not pay shipping and any other relevant taxes or fees, and you will not receive a refund for your original pledge if you choose not to pay the shipping costs. This notice is here from day 1 of the campaign.
Fulfillment and Survey Deadline: Once the first wave of backer items has been sent out around the world for people who get their surveys and shipping charges in on time*, remaining backers will have 30 more days to complete surveys to then receive their rewards. Any who do not do so in that time forfeit their rewards, and funds they paid into the project are considered donations to the project. As noted in refunds, no refunds will be made at that time for people who do not get their surveys in.
*This will be made clear in updates when we know for sure that we're moving to shipping, and will be clarified in multiple updates prior to starting the 30 day final reward claim timer.
Damaged or Missing Items, Lost or Misdelivered Packages: You will have 30 days after your package arrives to you to report to [email protected] if you need replacement items or have missing items in your order. For packages that go missing, you will have 45 days after the item is sent (60 for international packages) to report lost or misdelivered packages to have us resend or follow up on the items.
Backers are responsible for providing proper and up to date email addresses on Backerkit, and for reading updates as they come out to inform them of this information and the deadline dates. Tracking info will be automatically sent to provided email addresses, and it is the backer's responsibility to followup on their packages should problems arise.